ADHIKARI, Basanta Prasad; ADHIKARI, Ananda; GIRI, Dan Bahadur. Understanding Service Quality, Customer Satisfaction, and Loyalty in Commercial Banks of Nepal. The OCEM Journal of Management, Technology, and Social Sciences, [S. l.], v. 4, n. 1, p. 26–51, 2025. DOI: 10.3126/ocemjmtss.v4i1.74748. Disponível em: https://journal.oxfordcollege.edu.np/index.php/ojmts/article/view/65. Acesso em: 23 feb. 2025.