POUDEL, Keshma; ADHIKARI, Basanta Prasad. Investigating the Factors Influencing Contemporary Customer Satisfaction in the Hotel Industry: Implications for Service Improvement. The OCEM Journal of Management, Technology, and Social Sciences, [S. l.], v. 5, n. 2, p. 81–91, 2026. DOI: 10.3126/ocemjmtss.v5i2.1007. Disponível em: https://journal.oxfordcollege.edu.np/index.php/ojmts/article/view/116. Acesso em: 5 nov. 2026.